The New Digital Age Read online

  It was Eric’s first trip to a war zone, and Jared’s umpteenth, yet we both came away with a sense that something profound was shifting in the world. If even war-weary Iraqis not only saw the possibilities of technology but knew what they wanted to do with it, how many other millions of people were out there with the drive and basic knowledge but not the access? For Jared, the trip confirmed to him that governments were dangerously behind the curve when it came to anticipating changes (fearful of them, too), and that they did not see the possibilities these new tools presented for tackling what challenges lay ahead. And Eric confirmed his feeling that the technology industry had many more problems to solve, and customers to serve, than anyone realized.

  In the months following our trip, it became clear to us that there is a canyon dividing people who understand technology and people charged with addressing the world’s toughest geopolitical issues, and no one has built a bridge. Yet the potential for collaboration between the tech industry, the public sector and civil society is enormous. As we thought about the spread of connectivity around the world, we found ourselves captivated by the questions generated by this divide: Who will be more powerful in the future, the citizen or the state? Will technology make terrorism easier or harder to carry out? What is the relationship between privacy and security, and how much will we have to give up to be part of the new digital age? How will war, diplomacy and revolution change when everyone is connected, and how can we tip the balance in a beneficial way? When broken societies are rebuilt, what will they be able to do with technology?

  We collaborated first as writers of a memo to Secretary of State Hillary Clinton about lessons learned in Iraq, and thereafter as friends. We share a worldview about the potential of technology platforms, and their inherent power, and this informs all of the work we do, both within Google and outside it. We believe that modern technology platforms, such as Google, Facebook, Amazon and Apple, are even more powerful than most people realize, and our future world will be profoundly altered by their adoption and successfulness in societies everywhere. These platforms constitute a true paradigm shift, akin to the invention of television, and what gives them their power is their ability to grow—specifically, the speed at which they scale. Almost nothing short of a biological virus can spread as quickly, efficiently or aggressively as these technology platforms, and this makes the people who build, control and use them powerful too. Never before have so many people been connected through an instantly responsive network; the possibilities for collective action through communal online platforms (as consumers, creators, contributors, activists and in every other way) are truly game-changing. The scale effects that we’re familiar with today, from a viral music video to an international e-commerce platform, merely hint at what is to come.

  Because of digital platform-driven scale effects, things will happen much more quickly in the new digital age, with implications for every part of society, including politics, economics, the media, business and social norms. This acceleration to scale, when paired with the interconnectedness that Internet technology fosters, will usher in a new era of globalization—globalization of products and ideas. As members of the technology sector, it’s our duty to fully and honestly explore the impact our industry’s work has and will have on people’s lives and on society, because, increasingly, governments will have to make rules synergistically with individuals and companies who are moving at an accelerated pace and pushing the boundaries sometimes faster than laws can keep up with. The digital platforms, networks and products they launch now have an outsized effect, on an international scale. So in order to understand the future of politics, business, diplomacy and other important sectors, one must understand how technology is driving major changes in those areas.

  By coincidence, just as we began to share ideas about the future, a string of highly visible world events occurred that exemplified the very concepts and problems we were debating. The Chinese government launched sophisticated cyber attacks on Google and dozens of other American companies; WikiLeaks burst onto the scene, making hundreds of thousands of classified digital records universally accessible; major earthquakes in Haiti and Japan devastated cities but generated innovative tech-driven responses; and the revolutions of the Arab Spring shook the world with their speed, strength and contagious mobilization effects. Each turbulent development introduced new angles and possibilities about the future for us to consider.

  We spent a great deal of time debating the meaning and consequences of events like these, predicting trends and theorizing possible tech-oriented solutions. This book is the product of those conversations.

  In the forthcoming pages, we explore the future as we envision it, full of complex global issues involving citizenship, statecraft, privacy and war, among other issues, with both the challenges and the solutions driven by the rise of global connectivity. Where possible, we describe what can be done to help channel the influx of new technological tools in ways that inform, improve and enrich our world. Technology-driven change is inevitable, but at every stage, we can exert a measure of control over how it plays out. Some of the predictions you’ll read in these pages will be things you’ve long suspected but couldn’t admit—such as the logical conclusions of commercial drone warfare—while others will be wholly new. We hope that our predictions and recommendations will engage you and get you thinking.

  This is not a book about gadgets, smart-phone apps or artificial intelligence, though each of these subjects will be discussed. This is a book about technology, but even more, it’s a book about humans, and how humans interact with, implement, adapt to and exploit technologies in their environment, now and in the future, throughout the world. Most of all, this is a book about the importance of a guiding human hand in the new digital age. For all the possibilities that communication technologies represent, their use for good or ill depends solely on people. Forget all the talk about machines taking over. What happens in the future is up to us.

  CHAPTER 1

  Our Future Selves

  Soon everyone on Earth will be connected. With five billion more people set to join the virtual world, the boom in digital connectivity will bring gains in productivity, health, education, quality of life and myriad other avenues in the physical world—and this will be true for everyone, from the most elite users to those at the base of the economic pyramid. But being “connected” will mean very different things to different people, largely because the problems they have to solve differ so dramatically. What might seem like a small jump forward for some—like a smart phone priced under $20—may be as profound for one group as commuting to work in a driverless car is for another. People will find that being connected virtually makes us feel more equal—with access to the same basic platforms, information and online resources—while significant differences persist in the physical world. Connectivity will not solve income inequality, though it will alleviate some of its more intractable causes, like lack of available education and economic opportunity. So we must recognize and celebrate innovation in its own context. Everyone will benefit from connectivity, but not equally, and how those differences manifest themselves in the daily lives of people is our focus here.

  Increased

  Efficiency

  Being able to do more in the virtual world will make the mechanics of our physical world more efficient. As digital connectivity reaches the far corners of the globe, new users will employ it to improve a wide range of inefficient markets, systems and behaviors, in both the most and least advanced societies. The resulting gains in efficiency and productivity will be profound, particularly in developing countries where technological isolation and bad policies have stymied growth and progress for years, and people will do more with less.

  The accessibility of affordable smart devices, including phones and tablets, will be transformative in these countries. Consider the impact of basic mobile phones for a group of Congolese fisherwomen today. Whereas they used to bring their daily catch to the market and watch it
slowly spoil as the day progressed, now they keep it on the line, in the river, and wait for calls from customers. Once an order is placed, a fish is brought out of the water and prepared for the buyer. There is no need for an expensive refrigerator, no need for someone to guard it at night, no danger of spoiled fish losing their value (or poisoning customers), and there is no unnecessary overfishing. The size of these women’s market can even expand as other fishermen in surrounding areas coordinate with them over their own phones. As a substitute for a formal market economy (which would take years to develop), that’s not a bad work-around for these women or the community at large.

  Mobile phones are transforming how people in the developing world access and use information, and adoption rates are soaring. There are already more than 650 million mobile-phone users in Africa, and close to 3 billion across Asia. The majority of these people are using basic-feature phones—voice calls and text messages only—because the cost of data service in their countries is often prohibitively expensive, so that even those who can buy web-enabled phones or smart phones cannot use them affordably. This will change, and when it does, the smart-phone revolution will profoundly benefit these populations.

  Hundreds of millions of people today are living the lives of their grandparents, in countries where life expectancy is less than sixty years, or even fifty in some places, and there is no guarantee that their political and macroeconomic circumstances will improve dramatically anytime soon. What is new in their lives and their futures is connectivity. Critically, they have the chance to bypass earlier technologies, like dial-up modems, and go directly to high-speed wireless connections, which means the transformations that connectivity brings will occur even more quickly than they did in the developed world. The introduction of mobile phones is far more transformative than most people in modern countries realize. As people come online, they will quite suddenly have access to almost all the world’s information in one place in their own language. This will even be true for an illiterate Maasai cattle herder in the Serengeti, whose native tongue, Maa, is not written—he’ll be able to verbally inquire about the day’s market prices and crowd-source the whereabouts of any nearby predators, receiving a spoken answer from his device in reply. Mobile phones will allow formerly isolated people to connect with others very far away and very different from themselves. On the economic front, they’ll find ways to use the new tools at their disposal to enlarge their businesses, make them more efficient and maximize their profits, as the fisherwomen did much more locally with their basic phones.

  What connectivity also brings, beyond mobile phones, is the ability to collect and use data. Data itself is a tool, and in places where unreliable statistics about health, education, economics and the population’s needs have stalled growth and development, the chance to gather data effectively is a game-changer. Everyone in society benefits from digital data, as governments can better measure the success of their programs, and media and other nongovernmental organizations can use data to support their work and check facts. For example, Amazon is able to take its data on merchants and, using algorithms, develop customized bank loans to offer them—in some cases when traditional banks have completely shut their doors. Larger markets and better metrics can help create healthier and more productive economies.

  And the developing world will not be left out of the advances in gadgetry and other high-tech machinery. Even if the prices for sophisticated smart phones and robots to perform household tasks like vacuuming remain high, illicit markets like China’s expansive “shanzhai” network for knock-off consumer electronics will produce and distribute imitations that bridge the gap. And technologies that emerged in first-world contexts will find renewed purpose in developing countries. In “additive manufacturing,” or 3-D printing, machines can actually “print” physical objects by taking three-dimensional data about an object and tracing the contours of its shape, ultra-thin layer by ultra-thin layer, with liquid plastic or other material, until the whole object materializes. Such printers have produced a huge range of objects, including customized mobile phones, machine parts and a full-sized replica motorcycle. These machines will definitely have an impact on the developing world. Communal 3-D printers in poor countries would allow people to make whatever tool or item they require from open-source templates—digital information that is freely available in its edited source—rather than waiting on laborious or iffy delivery routes for higher-priced premade goods.

  In wealthier countries 3-D printing will be the perfect partner for advanced manufacturing. New materials and products will all be built uniquely to a specification from the Internet and on demand by a machine run by a sophisticated, trained operator. This will not replace the acres of high-volume, lowest-cost manufacturing present in many industries, but it will bring an unprecedented variety to the products used in the developed world.

  As for life’s small daily tasks, information systems will streamline many of them for people living in those countries, such as integrated clothing machines (washing, drying, folding, pressing and sorting) that keep an inventory of clean clothes and algorithmically suggest outfits based on the user’s daily schedule. Haircuts will finally be automated and machine-precise. And cell phones, tablets and laptops will have wireless recharging capabilities, rendering the need to fiddle with charging cables an obsolete nuisance. Centralizing the many moving parts of one’s life into an easy-to-use, almost intuitive system of information management and decision making will give our interactions with technology an effortless feel. As long as safeguards are in place to protect privacy and prevent data loss, these systems will free us of many small burdens—including errands, to-do lists and assorted “monitoring” tasks—that today add stress and chip away at our mental focus throughout the day. Our own neurological limits, which lead us to forgetfulness and oversights, will be supplemented by information systems designed to support our needs. Two such examples are memory prosthetics—calendar reminders and to-do lists—and social prosthetics, which instantly connect you with your friend who has relevant expertise in whatever task you are facing.

  By relying on these integrated systems, which will encompass both the professional and the personal sides of our lives, we’ll be able to use our time more effectively each day—whether that means having the time to have a “deep think,” spending more time preparing for an important presentation or guaranteeing that a parent can attend his or her child’s soccer game without distraction. Suggestion engines that offer alternative terms to help a user find what she is looking for will be a particularly useful aid in efficiency by consistently stimulating our thinking processes, ultimately enhancing our creativity, not preempting it. Of course, the world will be filled with gadgets, holograms that allow a virtual version of you to be somewhere else, and endless amounts of content, so there will be plenty of ways to procrastinate, too—but the point is that when you choose to be productive, you can do so with greater capacity.

  Other advances in the pipeline in areas like robotics, artificial intelligence and voice recognition will introduce efficiency into our lives by providing more seamless forms of engagement with the technology in our daily routines. Fully automated human-like robots with superb AI abilities will probably be out of most people’s price range for some time, but the average American consumer will find it affordable to own a handful of different multipurpose robots fairly soon. The technology in iRobot’s Roomba vacuum cleaner, the progenitor of this field of consumer “home” robots (first introduced in 2002), will only become more sophisticated and multipurpose in time. Future varieties of home robots should be able to handle other household duties, electrical work and even plumbing issues with relative ease.

  We also can’t discount the impact that superior voice-recognition software will have on our daily lives. Beyond searching for information online and issuing commands to your robots (both of which are possible today), better voice recognition will mean instant transcription of anything you produce: e-mails, notes, sp
eeches, term papers. Most people speak much faster than they type, so this technology will surely save many of us time in our daily affairs—not to mention helping us avoid cases of carpal tunnel syndrome. A shift toward voice-initiated writing may well change our world of written material. Will we learn to speak in paragraphs, or will our writing begin to mirror speech patterns?

  Everyday use of gesture-recognition technology is also closer than we think. Microsoft’s Kinect, a hands-free sensor device for the Xbox 360 video-game console that captures and integrates a player’s motion, set a world record in 2011 as the fastest selling consumer-electronics device in history, with more than eight million devices sold in the first sixty days on the market. Gestural interfaces will soon move beyond gaming and entertainment into more functional areas; the futuristic information screens displayed so prominently in the film Minority Report—in which Tom Cruise used gesture technology and holographic images to solve crimes on a computer—are just the beginning. In fact, we’ve already moved beyond that—the really interesting work today is building “social robots” that can recognize human gestures and respond to them in kind, such as a toy dog that sits when a child makes a command gesture.

  And, looking further down the line, we might not need to move physically to manipulate those robots. There have been a series of exciting breakthroughs in thought-controlled motion technology—directing motion by thinking alone—in the past few years. In 2012, a team at a robotics laboratory in Japan demonstrated successfully that a person lying in an fMRI machine (which takes continuous scans of the brain to measure changes in blood flow) could control a robot hundreds of miles away just by imagining moving different parts of his body. The subject could see from the robot’s perspective, thanks to a camera on its head, and when he thought about moving his arm or his legs, the robot would move correspondingly almost instantaneously. The possibilities of thought-controlled motion, not only for “surrogates” like separate robots but also for prosthetic limbs, are particularly exciting in what they portend for mobility-challenged or “locked in” individuals—spinal-cord-injury patients, amputees and others who cannot communicate or move in their current physical state.